Last Updated: March 14, 2025
RespondWize, Inc. and its affiliates ("RespondWize," "Company," "we," "our" or "us") are committed to the privacy of our customers, website visitors, and users of our applications, products, and services. This privacy policy ("Privacy Policy") discloses what information is gathered about users of our website, applications, products, and services, and successors thereof (collectively the "Service(s)"), however accessed, and how that information is used.
We have designed this Privacy Policy to identify how we collect, use, store, and share your Personal Information.
This Privacy Policy is provided in conjunction with our Terms of Use, which governs your access and use of the Services. By accepting the Terms, you consent to our collection, storage, use, and disclosure of your information as described in this Privacy Policy.
For more information on our practices regarding biometric data (including voice data), please see our Biometric Data Disclosure & Policy.
For enterprise customers, please also refer to our Data Processing Addendum (DPA) for additional terms that may apply to you.
Your use of the Services must comply with our Acceptable Use Policy.
IF YOU ARE A CALIFORNIA RESIDENT, PLEASE SEE SECTION 14 OF THIS POLICY OR A NEVADA RESIDENT OR A RESIDENT OF ANY OTHER STATE, PLEASE SEE SECTION 15 FOR ADDITIONAL TERMS THAT MAY APPLY TO YOU.
We obtain and process Personal Information in different capacities. When we collect or process Personal Information for our own purposes, meaning that we determine how and what Personal Information is processed, we are the data controller. This Privacy Policy applies to our collection, use, disclosure, and protection of Personal Information where we are the data controller.
For purposes of this Privacy Policy, "Personal Information" means information that alone or in combination identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household.
We collect certain categories of Personal Information. The information we collect and process about you depends on how you use and interact with our Services. For example, the information collected will differ based on the content you choose to provide to our Services. A summary of the categories and a description of the types of data collected in each category are as follows:
| Category | Examples of Personal Information Collected in Category |
|---|---|
| Identifiers | A real name, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, or other similar identifiers. |
| Customer Records | Name, telephone number, or email address and other similar information. |
| Biometric Information | Voice (see also our Biometric Data Disclosure & Policy) |
| Internet Activity | Information on your interaction with our Services. |
| Geolocation Data | Imprecise location information, like the city, state, and ZIP code associated with your IP address or device. |
RespondWize obtains the categories of Personal Information listed above from the following categories of sources:
The information we collect, use, and disclose about you will vary depending on how you interact with RespondWize and the Services. Described below is a summary describing the purpose for which we collect this Personal Information from you:
| Purpose for Collection and Use | Examples | Category of Data |
|---|---|---|
| Business Purposes |
| Identifiers, Customer Records, Internet Activity, Biometric Information, Geolocation Data |
| Communication Purposes |
| Identifiers, Customer Records, Geolocation Data |
| Compliance and Legal Purposes |
| Identifiers, Customer Records, Geolocation Data, Internet Activity, Biometric Information |
We receive information from our trusted partners, such as security partners to protect against fraud, abuse, and other security threats to our Services, or analytic partners, who provide us with information about our business and the Services to improve and develop the Services. We may also collect information from other sources, like information that is publicly available on the internet.
We retain Personal Information only as long as we have a legitimate business purpose to do so. These purposes may include retaining Personal Information in order to:
This means, for example, that some data will be deleted or anonymized automatically after a set period of time.
IF YOU ARE AN UNREGISTERED USER of our Services accessing such Services solely via our website, we will not use your user data, including Personal Information, to train our language learning models without your consent and we will automatically delete your user data, including Personal Information, within thirty (30) days unless we have a legitimate business purpose to retain such data.
As further detailed herein, we may share your Personal Information when required by law, or with third parties that perform functions on our behalf or for whom we perform services. We may also share information to protect the interests of individuals or in connection with a sale of our business or a merger or acquisition. The information we collect, use, and disclose about you will vary depending on how you interact with RespondWize and the Services. Described below is a summary of who we may share your Personal Information with:
| With Whom We Disclose Personal Information | Purpose for Disclosing | Category of Information |
|---|---|---|
| Employees and Professional Advisors | Business Purposes: delivering, monitoring, and maintaining the Services; providing customer service; improving and developing the Services; performing analytics; conducting research and development; and if necessary, receiving advice from our professional advisors. Communication Purposes: communicating with you. Compliance and Legal Purposes: complying with legal obligations; preventing fraud or illegal activity; and protecting the security of our systems and Services. | Identifiers, Customer Records, Internet Activity, Biometric Information, Geolocation Data |
| Service Providers | Business Purposes: delivering, monitoring, and maintaining the Services, including hosting and analytics; improving and developing the Services; conducting research and development. Compliance and Legal Purposes: complying with legal obligations and preventing fraud or illegal activity. | Identifiers, Internet Activity, Customer Records, Biometric Information, Geolocation Data |
| Government and Law Enforcement | Compliance and Legal Purposes: cooperating with law enforcement and other governmental agencies and disclosing Personal Information if we believe in good faith we are legally required to disclose that Personal Information; preventing fraud, illegal activity, or misuses of our Services; and protecting the security of our systems and Services. | Identifiers, Internet Activity, Customer Records, Biometric Information, Geolocation Data |
| New Owners or Successors in Interest | Business Purposes: in the event of a change in ownership or control of our business, we may disclose your Personal Information in connection with a contemplated or completed strategic business transaction such as a merger, acquisition, sale of all or substantially all of our assets or stock, or during a bankruptcy or liquidation proceeding. | Identifiers, Internet Activity, Customer Records, Biometric Information, Geolocation Data |
| Business Affiliates | Business Purposes: to facilitate business continuity and provision of the Services amongst the corporate structure. | Identifiers, Internet Activity, Customer Records, Biometric Information, Geolocation Data |
We may use cookies, beacons, tags, pixels, SDKs, session replay, and other tracking technologies on our Services ("Cookies") to operate the Services, to gather analytical data about use of the Services, and to further your use and enjoyment of the Services. Information collected may include Personal Information, including IP addresses, digital identifiers, information about your web browsing and app usage, and how you interact with our Services.
Google Analytics
We use a tool called "Google Analytics" to collect information about use of the Services across devices to support operation, maintenance, and improvement of our Services. You can learn about Google's practices by going to Google's Privacy & Terms site.
When you leave our Services and go to another linked website, we are not responsible for the content or availability of that site. Please be advised that the privacy and security policies of the linked site may differ from ours, so review their policies before submitting data.
We take the security of your Personal Information seriously. We use reasonable technical, administrative, and physical safeguards to maintain the security and privacy of Personal Information we collect and use.
We may aggregate or de-identify Personal Information we collect through our Services so that it no longer identifies you. Once information has been de-identified or aggregated, it is no longer Personal Information and may be used for our legitimate business purposes (e.g., to analyze how our Services are used, to improve them, or to develop new features).
Our Services are operated in the United States and intended for users located in the United States. If you access our Services from outside the U.S., you understand and agree that your information may be transferred to, stored, and processed in the U.S.
If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). Please contact us at support@respondwize.com to exercise these rights.
If you reside in a state that provides specific privacy rights, you may contact us at support@respondwize.com to exercise those rights, and we will comply as required by law.
We do not direct or target our Services to children under the age of 13. If we learn that we have collected Personal Information from a child under 13, we will take steps to delete it promptly.
We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here and update the "Last Edited" date above. If we make any material changes, we may also notify you by email (if we have your email) or via a notice on our website.
If you have any questions about this Privacy Policy or how we process Personal Information, please contact us at:
RespondWize, Inc.
108 Regal Ridge, Aledo, TX 76008
support@respondwize.com
We will periodically review and update this Privacy Policy and reserve the right to change or update it.